Skills:
- Profit and Loss
- Leadership & Team Management
- Communication & Interpersonal
- Strategic & Operational Skills
Profile:
Dynamic management professional with over 13 years of experience driving operational excellence in the food service industry. Proven expertise in overseeing daily operations, managing labor costs, and enforcing sanitation standards, all while maintaining a focus on customer satisfaction. Demonstrated ability to lead teams effectively, ensuring high-quality service and adherence to corporate policies. Committed to fostering a productive work environment and upholding safety regulations to enhance overall efficiency. Ready to leverage extensive experience to contribute to a high-performing team in a challenging new role.
Employment History:
Material Handler at US Tools (Collins Aerospace), Troy
AUGUST 2025 - PRESENT
- Monitor inventory levels of tools and parts to ensure optimal availability.
- Identify and read part numbers accurately for efficient operations.
- Issue tools and parts following strict specifications and safety protocols.
- Adhere to OSHA guidelines to maintain a safe working environment.
- Collaborate with team members to streamline processes and improve workflow efficiency.
- Conduct regular audits of tools and equipment to ensure compliance and reliability.
- Train new employees on proper inventory management and safety procedures.
- Utilize inventory management software to track and report on tool usage.
Assistant General Manager at Fazoli's, Troy
MARCH 2023 - AUGUST 2025
- Oversee daily operations, ensuring adherence to corporate policies and high service standards.
- Manage labor costs, optimizing workforce efficiency to enhance profitability.
- Enforce sanitation standards, maintaining compliance with health and safety regulations.
- Lead and train staff, fostering a collaborative and productive work environment.
- Drive customer satisfaction initiatives, consistently improving guest experiences.
General Manager at Hardee's, Piqua
NOVEMBER 2022 - MARCH 2023
- Oversaw daily operations, optimizing workflow and enhancing customer satisfaction.
- Managed labor costs and inventory control, ensuring profitability and efficiency.
- Enforced high sanitation standards, maintaining compliance with health regulations.
- Developed and implemented training programs, improving team performance and service quality.
- Fostered a collaborative work environment, promoting teamwork and employee engagement.
General Manager at Wendy's, Dayton
MARCH 2016 - NOVEMBER 2022
- Led operational strategies to enhance efficiency and drive profitability for Wendy's locations.
- Managed labor costs and optimized resource allocation to achieve financial targets.
- Enforced stringent sanitation standards and compliance with health regulations.
- Developed and implemented training programs to elevate team performance and customer service.
- Fostered a collaborative work environment to promote employee engagement and retention.
MIT Crew Trainer at McDonalds, Troy
OCTOBER 2015 - MARCH 2016
- Trained and developed crew members in operational procedures and customer service excellence.
- Implemented training programs to enhance team performance and compliance with service standards.
- Monitored and assessed team performance, providing constructive feedback to drive improvement.
- Ensured adherence to health and safety regulations, maintaining high sanitation standards.
- Collaborated with management to optimize staffing and operational efficiency.
Salaried Manager at Steak n Shake, Huber Heights
AUGUST 2011 - OCTOBER 2015
- Oversaw daily operations, ensuring exceptional customer service and adherence to quality standards.
- Managed labor costs effectively, optimizing staffing levels and scheduling.
- Enforced sanitation standards, maintaining compliance with health regulations.
- Trained and developed staff, fostering a collaborative team environment.
- Implemented operational strategies to drive profitability and enhance efficiency.
IT Support at Troy First Baptist Church, Troy
JANUARY 2015 - PRESENT
- Analyzed, diagnosed, and resolved hardware, software, network, and system issues.
- Installed and configured computer hardware, operating systems, and applications efficiently.
- Delivered technical support to staff and members in person, by phone, and remotely.
- Trained new volunteers on hardware and software usage to enhance team capabilities.
- Maintained documentation of support requests and solutions to streamline future troubleshooting.
IT Manager at Northridge Freewill Baptist Church, Dayton
JANUARY 2011 - JANUARY 2015
- Managed budget allocation and procurement of essential equipment.
- Ensured optimal performance of live streaming services through collaboration with internet service providers.
- Developed and maintained website content for upcoming events.
- Installed and configured hardware, software, and network infrastructure.
- Provided comprehensive user training on new technologies and applications.
Education:
General High School, Electronics Classroom of Tomorrow, Columbus
GPA: 3.75
ServSafe Proctor, National Restaurant Association,
JULY 2023 - JULY 2026
NRA food safety proctor
Proctor, Always Food Safe,
JULY 2024 - JULY 2027
Food safety test proctor
A+ Certified, CompTIA,
MARCH 2011
Expired 2014